HP Care Pack Services
We protect your investment for as low as €2.40 per month.
Keep you iPAQs performance and availability high.
HP Care Pack Services offer upgraded service levels to extend and expand your standard product warranty with easy-to-buy, easy-to-use support packages that maximize the uptime of your HP iPAQ.
HP Hardware Support Exchange Service provides a reliable and fast exchange service for eligible HP products. HP offers two service level options:
- Pickup and Return Service
A value-priced repair or replacement solution
Next Day Exchange/Advanced Unit Exchange
Select iPAQ model
- 114, 214
- 614, 914
- Data Messanger, Voice Messanger
A convenient, cost-effective alternative to onsite hardware repair.
Next Day Exchange is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.
Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. Includes remote problem diagnosis and support, next-day exchange of your failed product with a new or equivalent-to-new product, and coverage during standard business hours.
Next day exchange hardware support
Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP branded products. A permanent replacement unit is shipped overnight via premium airfreight to your location. Shipping charges - for both the returned and replacement products - are prepaid by HP. Replacement units are new or refurbished to like-new condition.
Service highlights:
- Remote problem diagnosis and support. HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
- Next-day exchange. If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 14.00 local time. Your permanent replacement unit will be delivered during the contracted coverage window.
- Standard business hours coverage. Remote telephone support is available 8.00 - 17.00 Monday through Friday, excluding holidays. Extended telephone support may be available for selected products.
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Receipt Unit Exchange
Select iPAQ model
- 614, 914
- Data Messanger, Voice Messanger
HP Receipt Unit Exchange Service provides a replacement product or part to be shipped free of freight charges to your location within four (4) business days. Replacement products and parts are new or equivalent to new in performance.
Service benefits
- Lower-cost alternative to onsite repair
- Convenient door-to-door service
Receipt Unit Exchange
HP provides a door-to-door service that includes the pick-up and replacement of the defective product, and the return-shipment of the replacement product. Turnaround time for this service will be four (4) business days, except in cases of intermittent failures, which may require additional repair time. Turnaround time is measured in elapsed days from the time the product is picked-up at the Customer site until the time the replacement product is ready to be returned to the Customer. Turnaround time does not include the time required to return-ship the replacement product.
The Customer may request expedited return-shipment for an additional charge, which will be billed to Customer. The Customer may call the HP Customer Support Center between 07.00 and 17.00 local time, Monday to Friday, excluding HP holidays, to schedule a pick-up time for the defective product. All calls placed after 14.00 will be scheduled for next-business-day pick-up.
Accidental damage protection (UM217E)
For eligible products, specific service levels may be offered with accidental damage protection. Where accidental damage protection applies, the Customer receives protection against accidental damage to the covered hardware product as part of this service.
Accidental damage is defined as physical damage to a product caused by or resulting from a fortuitous incident. Covered perils include non-intentional liquid spills in or on the unit, drops, falls, and electrical surge. This includes damaged or broken liquid crystal displays (LCDs), or broken parts.
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Pickup and Return Service
Select iPAQ model
- 114, 214
High-quality door-to-door service
Choose Pickup and Return Service when you need to:
- quickly access remote problem diagnosis and technical support
- improve uptime and productivity with prompt repair services
- obtain consistent, expert hardware support backed by HP
This value-priced HP Care Pack provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.
Service highlights:
- Remote problem diagnosis and support – HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
- Repair center services - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.
- Pick-up by HP - An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.
- Return shipment – An HP-authorized courier returns the repaired or replaced equipment to your location. turn around time for this service will be between 5 and 6 business days.
- Standard business hours coverage –Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.
- Accidental damage protection – For eligible products, specific service levels may be offered with accidental damage protection. Where accidental damage protection applies, the Customer receives protection against accidental damage to the covered hardware product as part of this service.
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